Why Choose Vital Business Systems?
LOCAL & RESPONSIVE HELPDESK:
Our helpdesk and dispatch are Calgary based and we answer to incoming e-mails and calls over voice as well as end-user generated tickets via the agent. We don’t have what is known in the industry as voicemail jail. If you call, we pick up the phone and immediately log the issue as well as dispatch appropriately.
DEEP BENCH COVERAGE AND DISPATCH:
Most calls can be resolved remotely and in a timely manner, but we also dispatch techs to site for those issues that require a tech onsite. We are not too big to get you lost in our systems, but we are big enough to allow depth of coverage. So, if your assigned tech is on vacation or unavailable, the next tech gets dispatched. We are often complimented on our local helpdesk/dispatch systems.
OUR TOOL STACK:
We are partnered with the following companies to deliver an excellent mix of enterprise grade products and a high value proposition:
For helpdesk and service dispatch: Datto Autotask and RMM that includes Splashtop. These are tools for ticketing/escalation and automated inventory/alert system/unattended access.
For hardware: If you have a Dell server, HP, or Lenovo, we use the vendor’s tools for alerting/hardware management. For Dell it would be the iDRAC system, for HP it would be iLO, for Lenovo it would be IMM/IMM2.
For security: We are partnered with Sophos. Sophos is a complete security company including firewalls, Wi-Fi units, switches, Endpoint protection, MDR security operations center, Phishing campaigns, device encryption, and more. All Sophos products integrate and work together to stop external threats. The firewalls have a heartbeat system that talks to Endpoints and Wi-Fi and switches for a comprehensive security system.
For backups/disaster recovery/business continuity: We are partnered with Arcserve (a giant in this area). We can do local and cloud backups and tailor a plan for disaster recovery and business continuity.
For Cloud (Azure & Google & Amazon) residing servers and systems, we are partnered with Parallels RAS (a great broker of cloud client/server access.
TRANSPARENCY & ACCOUNTABILITY:
We are often complimented on our detailed invoicing. The owners are available at any time to answer to you for any issue technical or otherwise.
VBS started in 1993 in Calgary. We believe in staff retention. As of this writing, our longest serving techs range from 15 years to 10 years to minimum 6 years with us.
SUPPORT MODELS AVAILABLE FOR ENGAGEMENT:
We give you a choice of the support model and tiers available. You could fully or hybrid outsource to us and you can choose the tier of coverage.